Appointments

All routine office visits are by appointment only and we require a 24-hour notice in the event you need to cancel.

To help patients keep their appointments, MS Care of Connecticut uses TeleVox - an automated appointment reminder system that contacts patients 48 hours in advance of their appointments.

What to Bring to Your First Appointment

Please bring your insurance identification cards to every appointment, as well as any medical information from your referring physician. This would include test results (MRI, CT scans, X-rays and similar). This information will assist the physicians in the evaluation of your condition.

Prescription Refills

Maintaining your medication is an important part of your treatment plan and your physician will authorize prescription refills as medically appropriate. Due to rotating schedules, please notify our office at least 48 hours in advance of your prescription expiring for a timely refill. On-call physician will not refill routine prescriptions.

Health Insurance Guidelines

Our office participates with most major insurance providers in the region. If we participate with your plan, we will file the claim for you and wait for payment. However, co-payment is due at the time of your visit. If we do not participate in your plan, we will provide you with a claim form to submit to your provider for reimbursement.

Insurance guidelines can be confusing, often referrals are required before visits to labs, physical therapists and similar. We encourage you to make yourself familiar with your plan’s regulations, for management of medical reimbursements is ultimately your responsibility.